Return and Refund Policy

At Chicken Crossy, we are committed to delivering top-quality service and ensuring our customers are satisfied. This policy explains the conditions for requesting refunds, returns, or modifications to orders.

By purchasing from Chicken Crossy, you agree to these terms. For inquiries or assistance, reach out to us at contact@chickencrossy.com.

1. General Policy
Due to the nature of perishable food items, our refund and return policies are strict. Customers should carefully review their orders before finalizing a purchase.

Refunds or replacements may be granted in cases involving:

Errors in the order (e.g., receiving incorrect items).
Concerns about product quality (e.g., freshness or preparation issues).
Operational mistakes (e.g., duplicate charges or technical errors).
Each request will be assessed individually.

2. Eligibility for Refunds or Replacements
Refunds or replacements may be issued under these conditions:

2.1 Incorrect Order
If you receive an order different from what was requested, we will correct it or issue a refund. Requirements:

Report the issue immediately after receiving your order.
Provide proof of the incorrect item if needed.
2.2 Quality Concerns
If a product does not meet our quality standards, a refund or replacement may be provided. Requirements:

Report the issue as soon as possible.
Provide supporting evidence (e.g., clear images of the product).
2.3 Duplicate Charges
If an accidental duplicate payment occurs, we will verify the transaction and refund the extra charge.

2.4 Order Cancellations
Orders can be canceled only before preparation starts. Once processing begins, cancellations are not possible.

3. Non-Refundable Situations
Refunds or replacements will not be provided in the following cases:

Orders correctly fulfilled as requested.
Items that have been partially or fully consumed.
Requests made after an unreasonable delay.
Complaints based on personal taste rather than quality concerns.
4. Requesting a Refund or Replacement
Follow these steps to request a refund or replacement:

Contact Us – Email us at contact@chickencrossy.com or visit our location promptly.
Provide Order Details – Include your order number and relevant information.
Submit Supporting Evidence – If necessary, share photos or descriptions of the issue.
Wait for Review – We will evaluate your request and provide a response promptly.

5. Refund Processing Times
Approved refunds will be processed as follows:

Credit/Debit Card: Typically refunded within 5-10 business days.
Cash Payments: Refunds may be issued in person if applicable.
Digital Transactions: Processing times depend on the payment provider.
All refunds will be sent to the original payment method used.

6. Order Modifications
To modify an order, contact us immediately after placing it. Changes may be possible if preparation has not yet begun.

Once the order is being processed, modifications cannot be guaranteed.

7. Contact Information
For any questions about refunds, replacements, or order changes, contact us at:

📍 Address: Kohlhöfen 25, 20355 Hamburg, Germany
📞 Phone: +49 40 98145519
📧 Email: contact@chickencrossy.com

Thank you for choosing Chicken Crossy. We value your satisfaction.